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January 2007

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Loss of 400 points
Posted by Darlene from Marietta, GA, US on January 23, 2007

I recently asked for 400 points for the Brunswick Bowling package from your My Coke Reward program only to find out that it was supposed to have been E-Mailed to me, which I did not get and when I checked further, I was told it was expired and lost my 400 points. This is not right. I think that I should have either my package redeemed or my points reassigned. I sent an E-Mail and have not gotten a response. Please advise! Thanks!

Our company was not involved in this program, so I cannot help you directly, however, I took a a quick look on the Coke Reward program and found the following:

"Q: My Account Reward Status shows my reward as being fulfilled, but I haven’t received anything. What should I do? A: Just ask Hank, our virtual help rep. Simply click the ask Hank icon to get started. Generally, it's a good idea to wait 8-10 weeks before checking."

As with any proper reward program, they have offered a way to reach a resolution of an issue. Good luck.